Aurora Las Encinas
Psychiatric hospital in Pasadena, CA.
Verified from the hospital's own policy
Aurora Las Encinas likely gives free care to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6. We have not found a discount for incomes above the free care level.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $63,840 | not found |
| 2 | $86,560 | not found |
| 3 | $109,280 | not found |
| 4 | $132,000 | not found |
| 5 | $154,720 | not found |
| 6 | $177,440 | not found |
Discount steps
- 0% to 400% of poverty level, you pay $0
- 401% to % of poverty level, you pay billed charges minus 40% for inpatient or minus 20% for outpatient (patients with no insurance who are not approved for financial assistance)
How to apply
- Call (626) 356-2636 and ask for financial assistance.
- Application form
- Financial Assistance - Free Care/Discount Policy (effective January 1, 2025)
- Bring recent pay stubs or tax returns.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Savings and property
- The policy looks at income only, not savings or property.
- Very large bills
- Insured patients with income at or below 400% of the poverty level whose out-of-pocket medical costs in the last 12 months are over 10% of family income. Their share after insurance is written off.
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- All hospital services at Aurora Las Encinas. Insured patients who run out of benefits during a stay, and Medi-Cal denied days and non-covered services, can also get free care.
- Not covered
- Physicians bill separately and are not covered, including anesthesiologists, other clinical professionals, and ambulance companies. Nurses, therapists, pharmacists, technicians, and dietitians are covered.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care at or below 400% of the poverty level if you have no insurance. If you have insurance, income at or below 400%, and medical costs over 10% of family income in the last year, your share after insurance is written off. Above 400% there is no income-based discount. Patients with no insurance who are not approved get 40% off inpatient charges or 20% off outpatient charges. That discount has no income cap. The document filed as the discount policy is the hospital's Billing and Collections Policy, which holds this uninsured discount. Savings and other assets are not counted. There is no deadline to apply. Approval lasts one year. You can dispute a denial within 30 days, by phone or in writing, to the hospital CFO. Patient Financial Services is at (626) 356-2636, Monday to Friday, 8am to 5pm, and can help in your language. The policy says it is available in the main languages of the service area but does not name them. The hospital website the policy gives, lasencinashospital.com/resources/external-links, now forwards to a general resources page. Medicare's main number for the hospital is (626) 795-9901.
Sources
- Free care level
for any portion of their medical expenses and have a family income at or below 400% of the federal poverty level.
- Discount steps
Standard Uninsured Discount is a 40% reduction of Billed Charges for inpatient services and 20% reduction of Billed Charges for outpatient services.
- Insured patients
Patients who are covered by insurance but have (i) family income at or below 400% of the federal poverty level
- Asset test
Hospital shall not consider patients’ monetary assets when determining eligibility for Financial Assistance.
- Very large bills
paid to other providers in the past 12 months) that exceed 10% of the patient’s family income.
- What is not covered
Your hospital bill will not include any bills for services you may receive during your hospital stay from physicians, anesthesiologists, clinical professionals, ambulance companies
- Deadline
Hospital will not impose time limits for applying for financial assistance under this policy
- Documents
A patient shall only be required to provide recent pay stubs or tax returns as proof of income
- Financial counseling phone
Patients may call 626-356-2636 or contact the hospital department listed on Attachment F to obtain additional information about Financial Assistance
Last checked. 2026-11-10
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