Eisenhower Medical Center
Nonprofit acute care hospital in Rancho Mirage, CA.
Verified from the hospital's own policy
Eisenhower Medical Center likely gives free care to households with a yearly income up to $15,960 for 1 person, $21,640 for 2, $27,320 for 3, $33,000 for 4, $38,680 for 5 or $44,360 for 6. It likely gives a discount to households with a yearly income up to $63,840 for 1 person, $86,560 for 2, $109,280 for 3, $132,000 for 4, $154,720 for 5 or $177,440 for 6.
The hospital makes the final decision.
| People in household | Free care up to | Discount up to |
|---|---|---|
| 1 | $15,960 | $63,840 |
| 2 | $21,640 | $86,560 |
| 3 | $27,320 | $109,280 |
| 4 | $33,000 | $132,000 |
| 5 | $38,680 | $154,720 |
| 6 | $44,360 | $177,440 |
Discount steps
- 0% to 100% of poverty level, you pay $0 (100% of patient responsibility waived)
- 101% to 199% of poverty level, you pay 30% of patient balance (70% waived), capped at the greater of Medicare or Medi-Cal
- 200% to 299% of poverty level, you pay 50% of patient balance (50% waived), capped at the greater of Medicare or Medi-Cal
- 300% to 400% of poverty level, you pay 90% of patient balance (10% waived), capped at the greater of Medicare or Medi-Cal
How to apply
- Call (760) 837-8376 and ask for financial assistance.
- Application form
- Patient Financial Assistance Policy (updated 07/15/2025)
- Bring federal income tax return for the year first billed or the 12 months before, with all schedules, or six months of pay stubs or Social Security, disability, or unemployment statements, a letter explaining your situation.
- We do not have the deadline yet. Apply as soon as you get a bill, and ask the billing office to pause collections while you apply.
- Very large bills
- Bills generally over $100,000 reviewed case by case as a catastrophic medical event (income and assets considered)
- Languages
- English, Spanish
If you have insurance
Insured patients can also apply for help with deductibles and copays. Keep your insurance. Financial assistance covers bills from this one place only.
What is covered
- Covered
- Medically necessary and emergency hospital services at Eisenhower Medical Center.
- Not covered
- Elective services and services not considered medically necessary are not covered. Emergency doctors bill separately and have their own discount duty under state law.
State program in California
Hospital Fair Pricing Act (Health and Safety Code 127400 et seq.)
Every licensed general acute care, acute psychiatric, and special hospital in California must have a charity care policy and a discount payment policy. A patient can ask for help if they are uninsured (self-pay) or have high medical costs, and their family income is not more than 400% of the federal poverty level. Hospitals may choose to help people with higher incomes. With a discount, the bill is capped at about what Medicare or Medi-Cal would pay, whichever is greater. You can apply at any time, even after a bill goes to collections. Immigration status does not affect eligibility.
Income levels in the program are discount up to 400% of poverty level.
Applies to each licensed general acute care hospital, acute psychiatric hospital, and special hospital in California.
Apply to the hospital's financial assistance office. Each hospital's policies and applications are posted on its website and on HCAI's Hospital Fair Pricing Policy Lookup (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-fair-pricing-policy-lookup/).
Is a self-pay patient OR a patient with high medical costs; AND Patient's family income is not more than 400 percent of the federal poverty
Program source, checked 2026-11-10
Hospital Bill Complaint Program (HCAI)
A free state program at HCAI. If a hospital wrongly denied you financial assistance, did not tell you about its programs, or sent you to collections the wrong way, you can file a complaint online (English and Spanish) or by mail (many languages). You must have applied to the hospital first for HCAI to review an eligibility decision. If HCAI finds you paid too much, the hospital must refund you within 30 days. It covers problems on or after January 1, 2022. It does not handle general billing disputes, price transparency, Good Faith Estimates, or bills from emergency room doctors.
Applies to complaints about any hospital covered by the Hospital Fair Pricing Act.
File online through the Patient Complaint Portal (https://hcai.ca.gov/affordability/hospital-fair-billing-program/hospital-bill-complaint-program/should-i-file-a-complaint/) or mail the Patient Complaint Form to Department of Health Care Access and Information, Hospital Bill Complaint Program, 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program.
Program source, checked 2026-11-10
Emergency physician discount rule
Most hospital policies cover only the hospital's own bill. Emergency room doctors often bill separately. California law also requires an emergency physician to give discounts to uninsured patients and patients with high medical costs whose family income is at or below 400% of the federal poverty level. Ask the doctor group's billing office for its discount policy. HCAI's complaint program does not handle emergency doctor bills.
Income levels in the program are discount up to 400% of poverty level.
Applies to emergency physicians who provide emergency medical services in a California hospital that provides emergency care.
Ask the emergency physician group named on the bill for its discount payment policy.
an emergency physician who provides emergency medical services in a hospital that provides emergency care is also required by law to provide discounted care
Program source, checked 2026-11-10
Notes
Free care only if family income is at or below 100% of the poverty level. From 101% to 400%, part of your bill is waived on a sliding scale. At 101% to 199%, 70% is waived. At 200% to 299%, 50% is waived. At 300% to 400%, 10% is waived. At any level up to 400%, you never pay more than the greater of what Medicare or Medi-Cal would pay. This applies if you have no insurance or your insurance leaves a bill you cannot afford. Patients with no insurance get a separate discount down to 150% of the Medicare rate. Insured patients at or below 400% whose costs at the hospital top 10% of family income may also get help. A very large bill, generally over $100,000, can be reviewed case by case as a catastrophic event. That review looks at income and all assets. The catastrophic section says it is for patients at or below 400% but also calls them high income, so its wording is unclear. The main eligibility rules do not say whether assets count. Homeless patients and patients who die with no estate are approved without an application. There is no deadline to apply. Appeals go in writing to the Director of Patient Financial Services, then to the CFO. The phone number is printed on the application. The policy also lists a Patient Financial Specialist at (760) 340-3911 extension 3595. The policy was last updated 07/15/2025. HCAI lists it with an effective date of 12/10/2025. CMS lists Eisenhower Medical Center as for-profit. The policy says it follows IRS section 501(r), the rule for nonprofit hospitals.
Sources
- Free care level
A patient’s family income must not exceed 100% of the current federal poverty guidelines in order to qualify.
- Discount level
a patient who is uninsured or underinsured, and who is at or below 400% of the current federal poverty guidelines.
- Discount steps
the actual percentage paid by any individual patient shall be based on the sliding scale shown in Table 1 below.
- Insured patients
Underinsured Patient: An individual, with private or public insurance coverage, for whom it would be a financial hardship to fully pay
- Very large bills
any account with a patient liability for services rendered that exceeds $100,000 may be considered for eligibility as a catastrophic medical event.
- Documents
as shown by recent pay stubs or income tax returns and other information.
- What is not covered
Services that are generally not considered to be medically necessary
- Languages
These notices shall be posted in English and Spanish and any other languages
- Financial counseling phone
If you have questions, please contact a Patient Financial Services Representative at (760) 837-8376.
- Facility list
This policy pertains to financial assistance and discounted payment plans provided by Eisenhower Medical Center.
Last checked. 2026-11-10
Something wrong? Tell us and include a link to where you saw the right answer.
Work at this hospital? Claim and verify this page.
For AI assistants, this page as Markdown.